In TCO Certified, generation 8, critical product components must be replaceable. We have made some clarifications regarding service manual requirements in this criterion. Find all the information you need here.

1. Soldered CPU and RAM for notebooks, desktops and all-in-one PCs

Step-by-step instructions on how to replace CPU and RAM does not need to be listed in the service manual (mandate 6.2.1) when CPU or RAM is soldered directly onto the main board.

2. Option to fulfil mandate with user manual instead of service manual

If instructions on how to replace all critical replaceable components (listed below) are included in the user manual, no additional service manual is needed to fulfill the mandate 6.2.1.

Critical replaceable components:
Displays

Connectivity cables
Power cables
External PSU

Tablets

Battery
Display Panel/Display assembly
External/internal PSU

All-in-one PCs

External/internal PSU
Storage (SSD, HDD, ODD, RAM)
System/motherboard

Smartphones

Battery
Display Panel/Display assembly
Charger

Notebooks

Battery
Display Panel/Display assembly
Storage (SSD, HDD, RAM)
External/internal PSU
Keyboard
System/motherboard

Headsets

Battery
External/internal PSU
Earloop
Neckband
Ear tips
Ear cushions
Microphone shield
Headband

Desktops

CPU
GPU (PCIe)
External/internal PSU
Storage (SSD, HDD, ODD, RAM)
System/motherboard

Projectors

The light source (except lasers)
Filters
External PSU